Contextual Inquiry Report Sample

Remote Contextual Inquiry conducted in Fall 2021 with account team members.

• Study size: 6 participants (1 manager, 5 client team associates)
• Session description: 1 hour of 1:1 interview; 3 hours of remote observation via Microsoft Teams

Tools Used

• Microsoft Teams: Meeting software that enabled interviewing and remote observation; automatic generation of meeting transcripts.
• Microsoft Excel: Used to annotate notes with tags.
• JupyterLab: Web-based interactive development environment used to process and analyze qualitative data.
• Python: Programming language used to process, clean, and analyze data.